![]() The new capabilities and vast quantities of data that smart, connected products offer are redefining the activities of the core functions of companies-sometimes radically. In this companion article, the authors look at the effects inside firms, examining the impact that smart, connected products have on operations and organizational structure. In a November 2014 article, “How Smart, Connected Products Are Transforming Competition,” Harvard Business School professor Michael Porter and PTC president and CEO James Heppelmann looked at how this shift is changing the structure of industries and forcing firms to rethink their strategies. ![]() The evolution of products into intelligent, connected devices is revolutionizing business.
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